1. Policy Overview

This Return & Refund Policy outlines the terms governing returns, refunds, and exchanges for services provided by Salelynn Marketing, a digital marketing and AI automation agency. Because our services involve time, expertise, strategic planning, and digital deliverables that cannot be returned or undone, all sales are final and non‑refundable.

The agency may, at its sole discretion, review a request for consideration; however, this does not imply or guarantee approval under any circumstances.

2. Returns

Eligibility

• Returns do not apply to digital services, digital deliverables, consulting time, or labor.
• No physical goods are sold; therefore, no physical returns are accepted.

Process

• Clients may submit a written request if they believe a service was not initiated.
• Requests must be submitted through the agency’s official support channel or email.

Condition of Items

• Not applicable, as no physical items are provided.

Exceptions

• If no work has begun on a project, the agency may—at its sole discretion—review the request.
• No exceptions apply once work has started, regardless of client participation, delays, or external factors.

Timeline

• Any concerns must be submitted within 7 days of service delivery or milestone completion.

3. Refunds

Eligibility

• All services are non‑refundable, including but not limited to:
  • Website development
  • SEO and GBP optimization
  • AI automation
  • Digital marketing packages
  • Consulting or strategy sessions
  • Monthly retainers or service subscriptions
• Refunds will not be granted due to:
  • Search engine algorithm changes
  • Google ranking fluctuations
  • Client delays or failure to provide required content, access, or approvals
  • Unstable hosting, hacked websites, or downtime
  • Performance outcomes or perceived lack of results
  • Third‑party platform issues outside the agency’s control
• The agency may consider a refund only if no work has begun and solely at its discretion.

Process

• Clients must submit a written request explaining the reason for review.
• The agency may request additional information before making a determination.

Refund Method

• If a refund is approved (rare and discretionary), it will be issued using the original payment method unless otherwise agreed in writing.

Timeline

• Refund reviews may take 7–14 business days.
• Approved refunds may take an additional 5–10 business days to process depending on the payment provider.

4. Exchanges

Eligibility

• Exchanges apply only to service credits or service substitutions.
• Exchanges are not guaranteed and are granted solely at the agency’s discretion.

Process

• Clients may request a service substitution in writing.
• The agency will review the request and determine eligibility.

Exceptions

• Exchanges are not available for completed work, delivered assets, or consulting hours already rendered.

5. Customer Responsibility

Clients are responsible for:

• Providing accurate information, access credentials, and required materials in a timely manner.
• Maintaining stable hosting, domain access, and platform access.
• Ensuring their website remains secure and operational.
• Reviewing deliverables promptly and communicating feedback within agreed timelines.
• Understanding that delays or issues caused by the client do not constitute grounds for refunds or cancellations.

6. Business Responsibility

The agency is responsible for:

• Delivering services as outlined in the signed agreement or proposal.
• Communicating timelines, milestones, and expectations clearly.
• Notifying clients of any issues that may impact delivery.
• Maintaining professional standards and reasonable care in all work performed.

7. Special Circumstances

The agency reserves the right to make exceptions in rare cases, including:

• Duplicate payments or billing errors.
• Situations where no work has begun.
• Legal or compliance requirements.
• Mutual agreement between the agency and client to terminate a project early.

Any exception granted does not set a precedent for future cases.

8. Contact Information

For questions or to submit a request related to this policy, contact:

Salelynn Marketing sales@salelynn.com Phone: 678-433-9680 Website: Salelynn.com Business Hours: Monday–Friday, 9:30am 6PM